Refund Policy
Version 1.0 · effective 23 May 2026
Headline
Refundable for 14 days from unlock. One-click from Settings → Billing.
Per-payment principle · load-bearing
Every payment has its own 14-day refund window.
The original Self (₹249), the Pro Family upgrade top-up (₹550), the full Pro Family (₹799), and every hire-a-CA payment all carry independent 14-day refund windows from the moment of payment. The clock on one payment does not consume the clock on the next.
Hire-a-CA refund rules (full / 50% / none based on engagement state) are unchanged — but each payment inside an engagement keeps its own clock.
Self · ₹249
Tax Review unlock
- Full refund · 14 days from unlock
- Razorpay credits back to source in 5-7 working days
Pro Family · ₹799
Household bundle · up to 6 PANs
- Full refund · 14 days from unlock
- Self → Pro Family top-up (₹550) refunds standalone · 14 days from the top-up itself
- Refunding the top-up reverts you to Self · the original ₹249 keeps its own (already-elapsed) window
- Family members keep their Paid unlocks if Pro Family is refunded
Hire a CA · marketplace
Consultation / ITR Filing / Notice & Defence (CAs set their own prices)
- Full refund · CA doesn't accept within the matching window
- Full refund · CA accepts then cancels before any deliverable
- 50% refund · CA accepted, you cancel before any deliverable · within 14 days of that payment
- No refund · once the CA has delivered (filed ITR, written advice, notice reply)
- Tier upgrade top-ups · independent 14-day window from the top-up's capture (see row below)
Hire a CA · tier upgrade mid-engagement
Example · Consultation → ITR Filing mid-chat
- The top-up payment has its own 14-day refund window from the moment it captures.
- The original Consultation fee is consumed and non-refundable — the engagement has progressed past initial acceptance.
- Refunding the top-up reverts the engagement to Consultation · the CA is notified and the revenue share is recomputed on the lower total.
- The top-up forfeits its window once an ITR Filing deliverable (filed ITR / ITR-V) or a Notice & Defence response is dispatched — whichever applies to the upgraded tier.
FAQ · refunds
- How do I request a refund?
- From Settings → Billing · click "Request a refund" next to the relevant charge. Approval is automatic if you're inside the 14-day window.
- What if your engine got my tax wrong?
- Email support with the issue. If we agree it's a computation error, we'll refund regardless of the 14-day window or export status — and fix it for everyone.
- How long does the refund take?
- Razorpay sends a credit back to your original payment method · UPI usually settles same-day, cards 5-7 working days, netbanking 3-5. We don't hold the money on our end.
- Can I cancel Pro Family mid-year?
- Pro Family is one-time per AY, not a subscription — there's nothing to cancel. If you upgraded Self → Pro Family and want to step back inside the top-up's 14-day window, we refund the ₹550 top-up standalone and downgrade you to Self.
- Does refunding a hire-a-CA top-up reset the original Consultation fee's clock?
- No. Each payment has its own clock from the moment it captured. Refunding the upgrade top-up reverts the engagement to the lower tier · the original Consultation fee's window is independent (and, in nearly every case, already elapsed and consumed because the engagement progressed).
Questions? support@chitragupt.ai · Related: Terms · Privacy