Terms of Service

1 · What Chitragupt is

A software tool that organises your tax documents and computes your tax position under both the Old and New regimes. We surface unclaimed deductions and produce a Tax Review your Chartered Accountant can use to file your return. Chitragupt does not file returns. We are not a chartered accountant, not a tax preparer, and not a representative of the Income Tax Department.

2 · Your account

• You must be 18+ and resident in India (or NRI with Indian tax obligations)
• One account per person · PAN ties to the account at first confirmation
• You're responsible for keeping your sign-in credentials safe
• Family workspaces don't transfer ownership of data · each member's data stays with them

3 · What you pay for

• Free — Inbox upload, 200 MB storage, past-AY reviews. No card required.
• Self (₹249 per AY) — parsing + Tax / Expense / Portfolio Review for the current AY, 5 GB storage, share your Tax Review with your CA.
• AI Self (₹499 per AY) — everything in Self plus AI Q&A (5 questions per day on your own documents, resets midnight IST).
• Pro Family (₹799 per AY) — everything in AI Self, covering up to 6 PANs in one household. 5/day AI quota shared across the family. Upgrade top-ups: Self → AI Self ₹250 · Self → Pro Family ₹550 · AI Self → Pro Family ₹300.
• Hire a CA — pay-per-service through our marketplace. Each CA sets their own price. Chitragupt takes a 10% platform fee; the CA keeps 90%. §194J 10% TDS withheld on the CA's share.

All prices are inclusive of applicable GST. We may change pricing for future AYs; your existing unlock stays at the price you paid.

4 · Refunds

See Refund Policy for full terms. Headline: refundable for 14 days from unlock. Hire-a-CA refunds follow the per-engagement rules in the refund policy.

5 · What you keep

You own every byte you upload. You can export everything at any time. You can delete your account at any time (24h grace). We never claim any rights to your tax data, documents, or computed results.

6 · What you can't do

• Upload someone else's PAN data without their consent (we audit this for family invites)
• Resell or sub-license Chitragupt to clients (CAs use the CA portal at panel rates — that's the legitimate path)
• Scrape, reverse-engineer, or run automated load against the platform
• Use the platform to file fraudulent returns or evade tax

7 · Accuracy + liability

We compute your tax position using current Income Tax Act rules and rates. We don't guarantee your filing will be free of disputes — the Income Tax Department's final word is theirs, not ours. If you receive a notice, Ask CA's Notice & Defence tier covers 12 months of professional support. Our maximum liability for any claim arising from use of the platform is capped at the fees you paid in the preceding 12 months.

8 · Suspension + termination

We may suspend accounts that violate §6 above or pose a security risk. You'll receive notice and a chance to export your data before any termination, except in cases of confirmed fraud.

9 · Governing law

Indian law. Disputes are resolved in Pune courts. We prefer to resolve over email first — write to support@chitragupt.ai before lawyering up.