Admin · operations
Dashboard
2026-05-24 · 14:32 IST · founder-only access · session expires in 28 min
Active users · 30d
12,847
+18.4% vs prior month
Paid unlocks · this week
428
₹85,172 gross · ₹249 ARPU
Pro households
617
avg 3.2 members · ₹1,499/yr
MRR proxy
₹6,84,200
unlocks + Pro + CA platform fee
Open disputes
7
3 awaiting CA · 2 under review · 2 new
Action queues
CA applications
14 pending14
Oldest waiting 4 days · 2 flagged by AI risk score > 0.7
Review queue →
Disputes
7 open7
₹47,800 funds held in escrow · SLA: 5 working days
Open queue →
Support tickets
23 unread23
4 breached 7-day SLA · 11 billing · 6 parsing · 6 other
Triage queue →
Refund queue
9 awaiting9
₹1,791 total · 4 outside 14-day auto-window
Review queue →
DPDP grievances
3 open3
Oldest: 12 days · statutory deadline 30 days · 1 erasure
Grievance officer desk →
Payouts due Sunday
31 CAs₹4,72,500
Net after 10% platform fee · 10% §194J TDS · 0 holds
Run weekly batch →
Parser failures
14 awaiting14
3 blocking Tax Review · 9 locked PDF · 2 schema mismatch
Triage queue →
Payment reconciliation
5 discrepancies₹995
2 user-charged-no-access · 3 webhook drops · oldest 18h
Resolve queue →
Support SLA & escalation rules
Auto-routing
- · Tag [parsing] · > 2h unresolved → ping #dev-ops Slack
- · Tag [payment] · > 4h unresolved → ping #finance
- · Tag [ca-complaint] · > 6h unresolved → ping CA-ops
- · Tag [dpdp] · any · auto-create grievance case
- · Tag [bug] · auto-attach Sentry trace if available
Live SLA status
- Tickets within SLA19 / 23 · 82%
- Breached > 24h4 · auto-escalated
- First-response median42 min
- Resolution median5h 18m
Recent platform events
| When | Event | Actor | Status |
|---|---|---|---|
| 2026-05-24 14:31 IST | Dispute opened · IRN-4421 · "wrong ITR-2 instead of ITR-3" | Vikram Kumar → Anil Sahu | open |
| 2026-05-24 13:58 IST | CA application submitted · ICAI 422178 | Megha Joshi · Pune | awaiting review |
| 2026-05-24 12:14 IST | Refund auto-approved · within 14-day window | aanya.r@example.com · pay_N7gFqL2zXk | auto · ₹249 |
| 2026-05-24 11:02 IST | DPDP erasure request · identity verified | data-subject grv-2026-018 | deadline 23 Jun |
| 2026-05-24 09:47 IST | CA approved · KYC passed · onboarded | Sreelekha Nair · ICAI 418802 | live |
| 2026-05-23 21:18 IST | Pro household upgraded · 4 members | household_h8KqR · ₹1,499/yr | paid |
| … 287 more events today | |||
System health
API uptime · 7d
99.97%
no incidents
Parser success
94.2%
target 90%
TDS reconciliation
81.4%
match rate · trending up
Storage · GCS
412 GB
+18 GB this week
Every admin action is written to an indelible audit log · retained 7 years per DPDP · session re-auth required every 30 minutes.