Support tickets
23 unread · 4 SLA-breached · 11 billing · 6 parsing · 6 other · median first-response 3h 12m
SLA breached
4
Open
23
Waiting on user
11
Closed · 7d
62
| Ticket | User | Subject | Cat. | SLA |
|---|---|---|---|---|
| tkt-1842 | Aditi Sharma aditi.sharma@example.com |
Refund not received · 8 days | Billing | +38h breach |
| tkt-1839 | Rahul Bhatnagar rahul.b@example.com |
Form 16B isn't parsing · property sale | Parsing | +12h breach |
| tkt-1837 | Maya Pillai maya.pillai@example.com |
Paid for unlock · status still locked | Billing | 18h left |
| tkt-1834 | Ishaan Mehta ishaan.m@example.com |
Tax Review missing my §80G claim | Tax Review | 10h left |
| tkt-1832 | Neha Iyer neha.iyer@example.com |
Can't invite my spouse · "limit reached" | Family | 22h left |
| tkt-1830 | Arjun Verma arjun.v@example.com |
26AS amount different from Form 16 | Tax Review | 21h left |
| tkt-1827 | Kavita Singh kavita.s@example.com |
Capital gains statement upload fails | Parsing | 19h left |
| … 16 more open | ||||
SLA · first response within 24h on normal · within 4h on high · breaches surface in red on dashboard.