Support and privacy

Choice:

• The support desk and the DPDP grievance desk are built in-house. If volume ever needs a helpdesk, Freshdesk on its India data centre is the only candidate.
• Support SLA is 7 working days, on every surface.
• Only a signed-in user files a grievance. Everyone else writes to the grievance officer's address on /legal/grievance and in the footer; never remove it. Whether that satisfies DPDP is open: ask counsel before launch.
• /settings/privacy is the one DPDP hub (export, documents, consents, grievance officer, data location, delete).
• Account deletion has a 7-day grace period.

Why: the admin desk was already built (30 callables, 12 queues). An anonymous grievance form lets anyone file in anyone's name.

Rejected: Zendesk (data residency) · buying a helpdesk now · a 1-day SLA · anonymous grievances · a separate /settings/data route · a 24-hour deletion window.