Support SLA is 7 working days on all surfaces

Decision

Support SLA is 7 working days across every user-facing surface — mobile, website, transactional emails, and error screens.

Why

Mobile inbox-document-failed.html was showing "1-day SLA" while the website and all canonical copy said "7 working days". The mismatch surfaced during a sync-check on 2026-06-24. The website value was correct; mobile was wrong.

Impact

• Any surface showing "1 working day" or "1-day SLA" is a bug.
• Canonical value recorded in copy-strings as COPY.SUPPORT-SLA. A separate SLA entity was not created — two pages owning one value is what the lint blocks.
• Affected surfaces: all support-contact copy, all document-failed error screens, all transactional emails that reference support response time.

Status

Active.

Sources

• .context/wiki/decisions/* § "2026-06-24 — Support SLA is 7 working days on all surfaces"
• .context/designs/mobile/review/document-error.html (the original drift)