Flow — Knowledge to doctor referral

Summary

User asks a red-flag medical question in AI chat → app refuses → offers doctor-finder. Safety escape hatch.

Audience

any Partner

Entry

User types a question in surface-mobile-knowledge-ai-chat that matches a red-flag category (dosage, diagnosis, emergency).

Steps

#	Step	Surface	Notes
1	Message sent	surface-mobile-knowledge-ai-chat	User asks e.g. "How much paracetamol is safe in 2nd trimester?"
2	Safety filter	(Haiku 4.5)	Classifies as red-flag: dosage
3	Refusal	surface-mobile-knowledge-ai-chat-refusal	Warm refusal explaining why + doctor-finder CTA
4	Log to journal (optional)	surface-mobile-journal-list	"Save this to ask at your next appointment"
5	Doctor finder	(link-out)	Curated list of partnered OB-GYN + IVF clinics (see gtm-india). Link-out only; no in-app booking

Exit

User has either (a) saved the question for next appointment, (b) clicked a doctor link, or (c) closed the refusal.

Escapes

• User rephrases and asks again → safety filter runs again; refusal is stateful, message escalates: "I still can't answer this. Let me help you find a doctor."
• Emergency phrasing ("bleeding a lot", "no fetal movement") → immediate escalation with red banner + Indian emergency number + closest OB-GYN.

Sources

• no-medical-advice
• ai-not-community
• .context/designs/mobile/knowledge/ai-chat-refusal.html